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Work Experience
Advocate Medical Group
Contact Center Rep 1
Chicago, IL
September 2015 - July 2016

 

·         Greeted and assisted patients with scheduling appointments and sent messages to patients physicians regarding referrals, test results, alternate test/s, medication refill etc.

·         Processed insurance information and verified insurance information

Monitored doctor’s schedules for patients within the medical office call center


Mercy Medical Center
Unit Secretary
Des Moines, IA
November 2014 - April 2015

·         Greeted and assisted patients, created nurses schedules for admittance of patients, assisted doctors, etc

·         Typed new admission patients information within the computer and discharged previous patient out of the system

·         Passed out medications, fax, copied, processed documentation for nurses, radiology department, 


Colorado Technical University
Admissions Advisor
Downers Grove, IL
September 2013 - November 2013

·         Greeted and assisted students within a call center with the enrollment process within the university

·         Made sure that their enrollment paperwork was completed properly

·         Multitasking such as: operating a multi-computer screen on the computer, typed information within the computer, transferred calls to their proper destinations, and answered calls on the Avaya database system


Gage Park High School
Volunteer Administrative
Chicago, IL
January 2013 - November 2014

·         Assisted the teachers with various clerical assignments within the attendance office

Processed memos for the faculty, students, and parents on recent agenda changes and/or protocols